Privacy policy

Identity of the trader

Panique Labs is established in Boxtel and is registered with the Chamber of Commerce under number 42145056. The VAT number is NL869917055B01.

Huygensstraat 79
5283 JK Boxtel
Nederland

This privacy statement describes how Panique Labs handles personal data of users of the Puzzled app, website visitors, event participants, and clients who engage Panique Labs for external events.

Panique Labs processes personal data carefully, securely, and transparently, in accordance with the General Data Protection Regulation (GDPR).

Panique Labs is the controller for all processing that takes place via:

• the Puzzled app;
• the website panique-labs.nl;
• internal and external events;
• communication and certificate issuance.

Panique Labs only processes data that is necessary to provide services. This includes:

Panique Labs processes personal data for the following purposes:

• Account management and access to the app
• Event registration
• Ticket sales and payment
• Team management
• Result processing and leaderboards
• Certificate issuance
• Communication about events, updates, and changes
• Security and fraud prevention
• Analysis and improvement of the app
• Delivery of external events on behalf of third parties

Panique Labs processes personal data on the basis of:

• Performance of a contract (account, registration, participation)
• Legal obligation (for example financial administration)
• Legitimate interest (security, statistics, app optimisation)
• Consent (for example marketing communication, push notifications)

Panique Labs applies retention periods that fit the purpose of processing:

• Account data: for as long as the account is active
• Event data: up to 24 months after the event
• Certificates: for as long as the user keeps the account
• Log files: 12 months
• Financial data: 7 years (legal obligation)

Panique Labs shares personal data only with:

• Technical service providers (hosting, email, payment providers)
• Venue partners when this is necessary for access or safety
• Clients of external events, only when necessary
• Public authorities, when required

Panique Labs never sells personal data to third parties.

If data is processed by service providers outside the EU, Panique Labs ensures appropriate safeguards such as:

• EU standard contractual clauses
• Certified data centres
• GDPR-compliant security measures

Panique Labs takes appropriate technical and organisational measures, including:

• Encryption of data
• Access control and authorisation
• Monitoring and incident detection
• Secure storage and backups
• Regular security updates

The website may use:

• Functional cookies

Users can manage their preferences via the cookie settings.

Users have the following rights:

• Right of access
• Right to rectification
• Right to erasure
• Right to data portability
• Right to restriction of processing
• Right to object
• Right to withdraw consent

Requests can be submitted via the contact form. You can also email info@panique-labs.nl to receive an overview of all data we store about you.

Participation by persons under 16 requires consent from a parent or guardian.

During events, Panique Labs may take photos and videos for promotional purposes.

Users can object in advance.

Panique Labs does not use imagery that is harmful or inappropriate.

At external events:

• Panique Labs provides digital support via the app
• The client is responsible for organisation and safety
• Panique Labs processes data solely for digital functionality
• Data is not shared with clients without necessity

Panique Labs may change this privacy statement.

The most recent version is always available via the website and the app.

Users will be informed of material changes.

If a complaint cannot be resolved via the contact form or by email, it may be submitted to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

Dutch law applies to this privacy statement.

Disputes will be submitted to the competent court in the district where Panique Labs is established.

For questions about this privacy statement, contact us via the contact form or by email at info@panique-labs.nl.